If you’re having trouble with your shared mailbox not showing up in Outlook, you’ve come to the correct place. Here you will find numerous solutions for resolving the mistake, as well as detailed instructions on how to proceed.Admins provide authorization to some users to read as well as send emails from shared mailboxes based on their permissions. Users having permissions can operate in a synchronized way using shared mailboxes, which are also known as centralized services.
Many customers effortlessly transfer over Office 365 to that same desktop program Outlook, but they run into the problem of shared mailboxes from Office 365 not going to show up in Outlook.
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Moving on to the techniques for resolving the problem and gaining access to the mailbox. There are three main ways to get around the problem. One is an expert-recommended approach, while the other two are manual procedures. One or two additional methods have also been listed in order to maximize your problem-solving. Let’s have a look at these:
Adding an Extra Mailbox
When a user sets up his or her Outlook account, the shared mailboxes usually appear instantly. There could be a server running if you can view the shared mailbox on an Online web though not in Outlook.
Otherwise, the error “the folder you picked is not available” would have shown. You can address such problems by following the steps below:
- Select the File tab in your Outlook application.
- Now, select Account Settings from the Account Settings drop-down menu.
- Then, select the Office 365 account you want to change and click the Change button.
- From the Change Account window, select the More Settings option.
- After that, navigate to such Advanced tab and select the Add button.
- Fill in the shared mailbox’s address or name and click OK.
- If you already have the necessary permissions, the linked mailbox will display in Outlook’s left pane.
It has been reported that this approach does not always work. If this is also the case for you, you can go to the next step.
Troubleshooting Office 365
Enabling the Troubleshooting function is another way to fix the Microsoft outlook shared mailbox not appearing in the Outlook problem. Microsoft Outlook provides built-in methods for resolving small problems. This functionality can be turned on to solve the problem.
- Open Microsoft Outlook and select File from the File menu.
- In the left sidebar of the screen, select the Options tab.
- There will be a new window opened. Select the Advanced tab.
- After that, select Enable Troubleshooting Logging from the drop-down menu.
- Restart Outlook by clicking the OK button.
Configuration Issues should be Resolved
If you’re having trouble synchronizing shared mailboxes with Microsoft, consider disconnecting and reconnecting the mailbox by following these simple steps:
- Click the Start button after closing your Outlook application fully.
- Select the Mail button from the Control Panel.
- Change your Office 365 profile by selecting it and pressing the Change button.
- From the Change Account window, select the More Settings option.
- Select the Remove button from the Advanced tab, then click OK.
- To rejoin a shared mailbox, repeat the procedures from approach 1.
If the problem of shared mailboxes Office 365 not appearing in Outlook still persists, try troubleshooting Outlook manually using the instructions below:
- Choose the Options button from the File tab.
- Select the Advanced tab and check the Enable Troubleshooting Logging box.
- Restart your Outlook program and select the Temporary Folder option. Examine the most recent log file for any possible reasons for the issue.
When none of the preceding options work, go on to the following option, which is also the greatest option thus far.
The Offline Outlook Data File should be renamed (.ost)
Your mailbox (shared or individual) is stored on a Microsoft Exchange server in Office 365. Outlook, on the other hand, keeps a local cache of any folders you have access to (including shared mailboxes) in a document named Offline Outlook Data File (.ost).
The Offline Outlook Data File (.ost) is indeed a synced local copy for your mailbox saved on your computer, and it’s located in the default location (which varies regarding the client version and the Outlook type of account): C:\Users\AppData\Local\Microsoft\Outlook
However, the Offline Outlook Data File can become damaged or illegible from within Outlook. A backup and recovery device malfunction (bad sectors on the hard drive) or a networking connection failure might be the cause.
It’s possible either that the shared mailbox or your normal Inbox will stop syncing if this happens.
(.ost) file corruption is frequently the cause of Outlook mailbox synchronization troubles, which you can fix by renaming the (.ost) document or by establishing a new Outlook profile, which will develop a new Offline Outlook Data File (.ost) for Microsoft to cache data.
- Locate the Offline Outlook Data File in C: Users/AppData/Local/MicrosoftOutlook and rename it (for example, by adding “.old” to the end.)
- Restart Outlook and see whether the problem still exists.
Outlook should build a new Offline Outlook Data File, that will begin to synchronize with the Exchange Server Mailbox once again. Of course, complete synchronization may take some time, and some information (emails) may be available while waiting.
Also read: 4+ Methods to View Full Size Instagram Photos (2023)
Experts recommend this approach to fix the Office 365 shared mailbox not appearing in the Outlook problem to provide consumers the best experience possible while executing this job.
To move associated mailboxes from your Microsoft 365 account, just use Office 365 eDiscovery Export Tool. The utility will retrieve information from your connected mailbox and assist you in saving it locally in PST file format.
After you’ve saved the information, you can quickly import it into Outlook to resolve the issue.
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