Product

Email Tracker: New features, bug fixes, and updates

It has been 2 weeks since we launched our free Email Tracker Chrome Extension.  Thanks again for your support.  Without you, we wouldn't have made all the exciting updates!

What we fixed: No more multiple sidebars

If you previously experiencing multiple sidebars or slow-down in your Gmail, it was because there was a conflict between our extension and the others that you're using.  If you're in that camp, we're really sorry!  Great news is that we have fixed the issue and you can now enjoy the free forever Email Tracker along with 1000+ other happy users!  Give us another spin and we'd love to win you back as a happy customer.

What's new: Conversation history brings you back in time

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We added the ability to jump to your email by clicking on the timeline in our sidebar. No more searching for past communication!

What's new: Refer colleagues and friend directly from our sidebar

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Of course you want to share the love and get your team to have super power abilities.  Easily share with your colleagues and friends.We're working on more new features that helps improve your daily productivity, whether you're sales for a small business.  Stay tuned and follow us on Twitter!

New Product Launch: Free Email Tracker for Gmail

Last week, we launched our free email tracking chrome extension. Why do you care? Because it's free, forever.  For those who live in your inbox, this tool will save you time and increase your contact engagement.I used to work in Sales, and my company has always paid for Email Tracking and Contact Profile tools. These email features are now an indispensable part of my daily workflow. Now that I started my own company, I wanted my whole team to have this superpower - not just sales, but all customer-facing teams. However, paying for everyone starts getting expensive. So we built one for ourselves instead and decided to let the world have it as well, for free.We've gotten some amazing responses on Product Hunt - clean, minimalistic, and nimble - and is working through new feature requests. Below are a few key features, and you can also learn more about our chrome extension here.

Tracking a recipient

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We've kept things simple. When recipients opened a tracking email you will be notified in the tracking button. All of the tracked emails you sent in Gmail will be in the Opened or Unopened tab. We also included the option of pausing the tracking, should you decide to go back.

Get more information about your contacts

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If knowledge is power, then knowing more about your contacts gives you powerful context about their job title and past communications.  A few "salesy" metrics include Number of Sent Messages, Open and Engagement Rates.

We built the extensions for...

  • Account managers, sales, customer relationship teams, and anyone with who deals with people outside of your org.

  • People who sends a lot of emails and wondering if the emails were read.

Our chrome extension is just scratching the surface about the context we offer while talking to your customers.  Check out our solution to get insights around your whole organization's engagement and communications with your customers.Try it now for free!

Introducing ContextSmith, the First Customer Intelligence Platform that Extracts Insights from Your Inbox

Wow, six months ago, my co-founder Richard and I were still meeting at McDonald's, hacking away, getting fat on the late night snacks, and convincing our wives that we were really working.  Since then, we have doubled our team and are backed by some really great investors and customers.  We've been beta-testing our software for months now, and today, we officially announced the launch of our product!  In case you're not familiar with us, ContextSmith is a Account Intelligence Platform that aggregates and monitors all account touch points from your team's inbox, delivering real-time 360 view of your account's lifecycle – increasing revenue and productivity.  We help B2B companies avoid awkward but realistic situations like:

  • Sales rep pinging a customer for reference, only to find that the account is being escalated.
  • Sales hand-off process to Customer Success or Services is basically forwarding a bunch of emails around.
  • Looking like an idiot when your customer (or your boss) ask you about the latest status, and all you can think about is spending hours searching your inbox, stitching data together from multiple sources, and asking others to summarize key account activities.

You're busy, we get it.  There's no time nor resource to keep track of everything that's going on with your accounts.  ContextSmith prevents things from slipping through the cracks and fire drills, because we stay on top of your customers for you, giving your team and cross-functional teams visibility into complex, high-touch projects.

How Our Secret Sauce Works

We use a couple different proprietary technologies to automatically aggregate and structure everyone's emails. Rest of the post may make us seem like we're the startup jackpot - scoring every single technology keyword that investors are looking for - so I apologize in advance! One thing to keep in mind, though, is how we apply these technologies differently than how people typically think of them, so let me quickly explain how our technologies work. 

Augmented Intelligence

We believe in augmenting human intelligence, not replacing it.  A precursor of anything we do with the customer data, is to aggregate and structure everyone's email conversations.  We can centralize your whole team's inboxes into one place, and cluster them into "project steams", so anyone can follow conversations like they follow Slack channels.  The clear benefit here is inter-team communication is completely eliminated without cc'ing everyone else, and added benefit is for Sales and Product team to listen in on conversation about critical customers.  No one is flying blind anymore, and teams don't have to spend time looking for information from their inboxes.AI structure email

Data Science

After we automatically cluster these "project streams" (you can modify them, of course), we layer analytics on top.  This is where  executives can get an overview of all critical accounts and high-level action items to move the customers along their lifecycle.  ContextSmith identify trends and alerts the team when there's a drastic change in customer behavior.  One interesting analysis that we present is how busy is the team and whether they have successfully achieve goals for customer touches.data science

Natural Language Processing

The main value proposition of our product is to be able to extract negative sentiment, risks and action items directly from email content.  ContextSmith continuously monitor all communication traffic and extract risks, negative sentiment, and critical due dates that may otherwise get drowned in your emails.

Get Up and Running in Minutes

Finally, one nice advantage about ContextSmith is that there is nothing to download or install.  We plug in directly into your email server's API, so your whole team can be up and running in minutes, not months.  Not only do you not have to invest in resources to set us up, we will be able to deliver value to you almost instantly.Want to see it in action with your own data?  SCHEDULE AN EXCLUSIVE DEMO with me!

Take a Peek at How We Classify Your External Emails Into Structured Streams

One of the toughest challenges about managing a large, enterprise project is mitigating the communications overhead.  Communications within the project teams may include technical lead, engineers, business analysts, project manager, trainer, sales and customer success teams.  This doesn't include communication with external stakeholders, such as the sponsors, IT team, security team, business users, and sometimes even outsourcing teams.  Oftentimes, the teams are spread out across time zones and geographical areas, making collaboration even more difficult.

Even though project managers use various tools to manage project scope, timeline, and budget, the main communication tool between internal and external project teams is email.  While modern tools like Asana and Slack work well with internal project collaboration by replacing emails, B2B customers will always use emails, which can become counterproductive given the restricted nature of individuals' inboxes.  We saw this gap, and this is where ContextSmith fills in the communication needs and helps project teams become more transparent about every moving pieces of their complex projects.

This leads me to an important announcement - last week, we quietly launched a preview of our product to the public!  We're looking for project managers and project teams to test drive the engine, which also puts you on the priority list for our beta program!  This release does not have a UI, but it should give you an idea about how we're able to classify your emails into projects.  Feel free to direct your feedback to "will [at] contextsmith.com".  We look forward to working with you!

How We Used Enron Emails to Improve Communications for Customer-Facing Teams

Remember a romantic comedy in 1998 about two rival book stores owners falling in love over email?  (hint: Tom Hanks is in it.)  People actually looked forward to checking emails back then, which is hard to imagine nowadays because emails are usually associated to stress and inefficient use of time.  Not only are they a major time sink, they are not designed to be used for collaborating with your colleagues and customers in a complex, enterprise project setting.

At ContextSmith, our mission is to improve email communication for all customer-facing teams.  These groups of people spend 80%+ of their time collaborating with customers and managing communication at different level across project and executive teams, and this is where we can make the most impact. The graph you see above is a proof of concept of our intelligent email-clustering analysis, using Enron's email dataset - specifically Steve J. Kean's inbox.  We identified 21 external clusters (aka "projects") that he worked on over time, each representing different colored nodes.  The density of each "project" equates to sum of communication (denser means more email exchanges), and the light blue nodes acting as center of mass are Enron employees.  We have been fine tuning our technology repeatedly with various Enron inboxes and successfully analyzed over 100,000 email patterns.

What is the problem?

Email is the main communication tool for B2B projects.  Everything, such as project status, contracts, and customer documents, are all communicated through emails.  However, the email starts to break-down when project teams gets larger - for example, when sales, engineering or partners start getting involved - and various chains of communication take place separately.  Silos of knowledge are created over time, resulting in fragmented information scattered across the organization. The fact is, 56% of failed projects in 2014 are caused by ineffective project communication, according to Project Management Institute.

Why does it matter?

This graph is automatically created from Kean's inbox without manual intervention, using our proprietary technology.  What this mean for professional services teams is that every consultant's graph can be automatically created and combined to form a enterprise project collaboration network.  These valuable insights that are now organized and easily consumable by anyone in the organization, which allows the whole company to get on the same page about project status and history.  Project transition will be a breeze, and project miscommunication is minimized.  As a result, more time is spent making customer happy instead of working around the inefficiencies of emails.Join us as we transform your email experience by signing up or following this blog.  We're currently in private beta and looking for applicants to test drive our product!